Privacy Policy

Our Commitment 

We are committed to protecting your privacy. Hence, our personal data handling practices are continually reviewed to ensure compliance with the applicable privacy laws and regulations.  

We are committed to treating data privacy seriously. It is important that you know exactly what we do with your personal data.  

Note to the user 

Please read this Privacy Policy carefully. By using the Website, you indicate that you understand, agree, and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this Website and contact us at +91-9821942333 to raise any issue. 

In the body of the agreement, the terms "We" / "Us" / "Our"/” Company” individually and collectively refer to and the terms "You" /"Your" / "Yourself" refer to the users. 

 

Consent 

This Privacy Policy is a legally binding document between you andNuluv. The terms of this Privacy Policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by accessing the website) and will govern the relationship between you andNuluv for your use of the website.  

This Privacy Policy will help you understand howNuluv uses and protects the data you provide to us when you visit and use our website.This privacy policy applies to your personal data which is processed by us, whether in physical or electronic mode.  

By providing us your Information or by making use of the facilities provided by the Website, you hereby consent to the collection, storage, processing, and transfer of any or all of Your Personal Information and Non-Personal Information by us as specified under this Privacy Policy. You further agree that such collection, use, storage, and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person. 

User Information 

To access certain services on our website, users are required to provide information for the registration process namely 

• Name, 
•  Email address, 
• Contact number 
•  Address details 

•  PIN code 
•  Credit card or debit card details 
• Password 
• Location, etc. 

The primary purpose of gathering this data is to enable us to provide timely and efficient service and improve overall customer satisfaction. 

 

 The above information is collected for the following purposes 

• Perform the agreement we have with you or take steps to enter into an agreement with you 
• Fulfil the prerequisites of legal obligations 
• The processing is necessary for the purposes of a legitimate interest (“legitimate interest”) pursued by us, such as 

1. Ensure timely delivery of articles/items ordered by you.  

1. To follow-up on requests regarding a return, exchange, and refund as and when arises. 

1. To keep you updated about the status of an order on various points of the order fulfillment journey.  

1. To troubleshoot issues and resolve disputes as and when arises.  

1. To send promotional offers for our products. This information comes with the option of opting out of it.  

Collection of such information is an integral part of providing hassle-free service.  

  

 

 

 

Cookies 

To increase effectiveness of the site for our users, we may use "cookies", or similar electronic tools [pixel/google analytics], or tags on a different portion of the website to collect information to understand your preferences and the usefulness/effectiveness of our content/offerings, which enables us to improvise our services. The only personal information a cookie can contain is information you supply. A cookie cannot read data off your hard drive. 

Our web servers automatically collect limited information about your computer's connection to the Internet, including your IP address, when you visit our site. Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic within our site, and let us know the geographic locations from where our visitors come.  

 If you are a customer, the cookies help us know who you are so that you can log on and manage your accounts. They also help us keep your details safe and private. 

These cookies are used for remembering things such as; 

• Your user id on the logged-in page 
• Your region or the country 
• Your preferred language 
• Accessibility options like large font or high contrast pages 

These cookies tell us how you and our other customers use our website. We combine all this data together and study it. This helps us to: 

• Improve the performance of our services 
• Improve the products we provide 

Most web browsers allow some control of most cookies through the browser settings. Please note disabling the ‘strictly necessary cookies may cause certain parts of our website to remain inaccessible to you.  

Information Sharing 

We may disclose your personal data to a rightful third party in the following limited circumstances 

• When/ in case, it is requested or required by law or by any court or Governmental agency or authority to disclose, for prevention and investigation of cyber incidents. These disclosures are made to comply with the applicable laws and regulations.  

• We propose sharing such information within our company as well as with thesubcontractors, agents or service providers who work for us or provide services to us or group companies 
• Your personal data may be transferred to other countries, with differing laws relating to degree of confidentiality; giving access to Government and non-government bodies. Depending on the laws of each country, this data can be transferred further to countries other than the countries we share it with.  

 

If we transfer your personal data to third parties for purposes stated in this privacy policy, we will put in our best efforts to have in place appropriate controls and safeguards to ensure that your personal data is kept accurate, adequately protected, and processed only for specified and reasonable purposes in a manner that is fair, transparent and has a lawful basis and is stored for no longer than is absolutely necessary. 

Data Security  

We are constantly vigilant and use appropriate security tools to protect against unauthorized access, changes, exposure, transmission and deletion of data. We undertake internal reviews of our data collection, storage and processing practices and have in place multi-level security measures to guard against unauthorized access to your personal data. We have the latest firewalls to secure the servers that store the database. 
Even though we follow state-of-the-art security measures but there isn’t a foolproof guarantee that the data will not be intercepted. Even after the best of our efforts no security system is impenetrable. 

Links to Other Websites 

Our policy pertains to privacy practices for our own web site only. On our website there are links to other websites. We shall not be responsible for your use of such sites. Please read the terms & privacy policy of that website before sharing any information. 

Children’s Privacy 

Please note that our website and its listed services are directed and are to be used by adults only. Anybody under the age of 18 years may look at our site but should not make a purchase, register or submit personal data to us. We or our associates /affiliates do not knowingly collect information from minors. 

 

Changes in Privacy Policy 

The Privacy Policy is open to updates, addition/s, omission/s, replacement/s, in parts or altogether, at our sole discretion and we reserve the right to do so. Any changes that are made will be informed to the customer on our website. It is the responsibility of customers to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 

  Your Rights as a Customer 

We understand that when you interact with Nuluv, you have rights over your personal data. These rights involve providing reasonable steps to allow you to access your personal data, correct any errors among others. In the event that you are not satisfied orin case of any complaints, abuse, or concerns with regards to content and or comment or breach of above-mentioned terms shall be immediately shared with our assigned Customer Grievances Officer mentioned below via writing or through email signed with the electronic signature.